General terms and conditions of sale
Price and ordering
To check availability, prices and to place an order, please visit our online store or contact us directly.
Important information regarding orders
Shipping costs are included in the price of our champagnes. Our products are shipped in cases of 6 bottles. For any order not conforming to this packaging, a flat-rate shipping fee of €10 will be automatically added to your cart.
Mix and match cases is possible: freely create your own cases according to your preferences.
For orders exceeding 24 bottles, please contact us directly.
Shipments are made every Tuesday.
For same-week shipping, please place your order before Monday at noon.
Please take this information into account before making any purchase.
Payment
Payment for an order can be made:
• By credit card (CB, Visa or MasterCard) at the estate
• By bank transfer
Our invoices are payable in full upon receipt, without discount, or by draft only after prior agreement and before the invoice due date. Otherwise, late payment penalties will be due. The penalty rate is 20% per annum, with a minimum of €100. In case of dispute, the Commercial Court of our registered office shall have sole jurisdiction. In case of non-payment, the seller may terminate the sale automatically and without notice by sending a simple registered letter.
Transport
All deliveries are subject to these terms and conditions of sale and written order confirmation. Unless expressly agreed otherwise, delays in delivery shall not give rise to compensation or order cancellation, particularly in the following cases: • Payment terms have not been met; • Force majeure or any event that delays or suspends the delivery of goods.
Nous utilisons des emballages spécialement conçus pour le transport. Toutefois, nos vins, même convenus franco, voyagent aux risques et périls du destinataire, à qui il appartient, en cas d’avaries ou de perte de faire toutes réserves et d’exercer tout recours auprès des transporteurs, seuls responsables, par lettre recommandée avec accusé de réception sous 48h.
Delivery
Delivery cannot exceed 30 days from order confirmation. If this period is exceeded, the customer can cancel the order by email and receive a refund. Outside the delivery area, please contact us so we can find a solution. Packages are generally delivered within 3 to 5 business days via UPS from the date of shipment.
Inclement weather such as snow or severe storms, transport strikes or lack of order confirmation constitute delivery delays beyond our control and cannot be held against us.
Annulation et retour
Pour annuler votre commande avant envoi, merci de remplir le formulaire ci-dessous.
Jusqu’à 14 jours à compter de la livraison, il est possible de retourner les produits pour échange ou remboursement sans pénalités, à l’exception des frais de retour. Pour cela, il suffit de nous contacter via ce formulaire :
Wine preservation
Champagne should be stored lying down in a cool, dark place. Maintaining the effervescence depends on the bottles being stored in this consistent position. We use premium corks, and after a certain period of time, they do not return to their original shape: this does not affect the quality of the champagne.
Service
Champagne should be served chilled, but not ice-cold. The ideal temperature is 6°C to 8°C. Avoid prolonged storage in the refrigerator, as this can damage the wine. A half-filled ice bucket with water is preferable. For more information, please consult the descriptions of each champagne.
Claim
Any claims regarding the quality of the goods, excluding any transport disputes, must be made in writing within eight days of delivery by registered mail with return receipt requested.
No returns will be accepted without our written consent, which does not imply any acknowledgment. The goods remain the property of LES BULLES DU SURMELIN until full payment is received. Exchange rate risk is borne by the buyer. Any re-export of our wines, regardless of the country, is prohibited.
© Champagne Paul Maurice 2025
Site web : Blandine Schmit
Excessive drinking is dangerous for your health — please enjoy responsibly.